Terms of Service

Agreement to terms

By accessing or using the Services, clicking to accept these Terms, or submitting a membership inquiry or application, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Services or submit a membership application. By using the Services, you represent that you meet this requirement.

Description of services

Lazuli Club operates a private membership program and related digital properties. Depending on your relationship with us, the Services may include browsing our website, submitting a membership inquiry or application, and—if you become a member—concierge support, dining access coordination, and related hospitality services as described in member communications or separate agreements.

We may modify, suspend, or discontinue any aspect of the Services at any time. Features described on our website are subject to availability, partner capacity, and applicable law. Specific outcomes (such as reservations, itineraries, or third-party fulfillment) are not guaranteed unless and until confirmed in writing by us or an authorized partner.

Applications and membership

Submitting an application or inquiry does not guarantee acceptance. We review requests selectively and may accept or decline applications for any lawful reason, including fit, capacity, or eligibility criteria we communicate to you. If you are offered membership, additional terms (such as a membership agreement, member code of conduct, or payment authorization) may apply and will govern to the extent they conflict with these Terms for the subject matter they cover.

You agree that information you provide in connection with the Services is accurate and complete to the best of your knowledge, and you will promptly update us if material details change.

Membership dues, taxes, and billing

Unless different pricing is expressly agreed in writing for your membership, the standard published membership is USD $1,000 per month, billed annually in advance as USD $12,000 per membership year (each twelve (12) month period for which you enroll or renew). We may also describe this as an annual membership fee equivalent to the monthly rate above. Initiation fees, deposits, event charges, or other amounts may apply as communicated at or before purchase.

Taxes: unless we expressly state otherwise at checkout or in your order summary, quoted membership dues are exclusiveof applicable sales, use, VAT, GST, excise, or similar taxes, duties, levies, and government charges ("Taxes"). You are responsible for all Taxes associated with your purchase, other than taxes based on our net income. We will charge and collect Taxes where we determine we are required to do so under applicable law. If you believe you are tax-exempt, you must provide a valid exemption certificate or equivalent documentation before payment where required, and we may withhold service activation until tax treatment is resolved to our reasonable satisfaction.

You authorize us and our payment processors to charge your designated payment method for amounts you agree to, including recurring annual renewals if you do not cancel in accordance with these Terms. We may change published membership dues for new enrollments or future renewal periods with reasonable advance notice; any change to dues applicable to your then-current membership year will be communicated as required by law or your membership agreement.

If you have a billing dispute, contact us promptly at the email below so we can investigate. Chargebacks without first contacting us may result in suspension of membership pending resolution.

Cancellation and renewals

Non-renewal: your membership runs for the membership year for which you have paid. To avoid renewal for a subsequent membership year, you must send written notice to apply@lazuliclub.com (or another member email address we designate in writing) at least thirty (30) calendar days before your next annual renewal date. If you do not provide timely notice, your membership may renew automatically and the applicable annual dues may be charged in accordance with your payment authorization.

During a paid term: except during the money-back guarantee period described below (or where applicable law requires otherwise), if you request to cancel mid-membership year, your membership benefits will generally continue through the end of the then-current membership year for which dues have been paid, and prepaid annual dues are not refunded on a pro rata basis unless we elect to offer a partial credit or refund in our sole discretion or your membership agreement states otherwise.

Refunds; money-back guarantee

30-day money-back guarantee (new members): if you are a new member and you send a written cancellation request to apply@lazuliclub.com within 30 calendar days of the date your membership becomes active (or the date we confirm receipt of your initial annual membership payment—whichever date we specify in your onboarding or membership confirmation), we will refund one hundred percent (100%) of the annual membership dues you paid for that initial membership year, less any amounts we are not permitted by law or our payment partners to refund (for example, certain non-refundable Taxes or processor fees, if applicable).

The guarantee does not apply to initiation fees, deposits, event tickets, partner charges, transportation, gratuities, or other third-party costs we incur or you authorize after joining; it applies to standard annual membership dues for the initial year only. We may deny a refund request if we reasonably determine there was fraud, abuse of the guarantee, a material violation of these Terms or the Code of Conduct before your cancellation request, or a chargeback filed without first contacting us in good faith.

Approved refunds are typically processed within ten (10) to fifteen (15) business days to the original payment method, subject to banking and processor timelines.

Except for the guarantee above, amounts paid for partner services already rendered, non-refundable commitments we made at your direction, or other categories stated at purchase are generally non-refundable once incurred, except where prohibited by law.

Member conduct; code of conduct; suspension and termination

Members must comply with any member code of conduct, community guidelines, hospitality standards, anti-harassment policies, or other conduct rules we publish or provide in writing (collectively, the "Code of Conduct"). The Code of Conduct is incorporated into these Terms by reference as if fully set forth herein.

We reserve the right, in our reasonable discretion, to investigate reported incidents and to suspend or terminate membership, revoke benefits, or limit access to the Services if we reasonably determine that you have violated the Code of Conduct, these Terms, applicable law, or instructions of our staff or partners; if you have engaged in conduct that threatens or harms members, guests, personnel, or partners; if you have engaged in discriminatory, harassing, or abusive behavior; if you misuse confidential information; or if payment fails after notice. We may refuse renewal for similar reasons.

Where membership is terminated for material violation of the Code of Conduct, fraud, violence, illegal activity, or comparable serious breach, you will not be entitled to a refund of prepaid dues for the current membership year except where required by law, and we may prohibit reapplication.

Accounts and communications

If we provide you with credentials or member portals, you are responsible for safeguarding your access credentials and for all activity under your account, unless you notify us of unauthorized use. You agree that we may contact you using the contact information you provide, including for operational, transactional, and (where permitted by law) marketing messages. You may opt out of promotional emails using the unsubscribe link where provided, but we may still send non-promotional notices relating to your membership or legal matters.

You consent to receive electronic communications from us and agree that agreements, notices, and disclosures may be provided electronically.

Acceptable use

You agree not to:

• Use the Services in violation of law, these Terms, or any agreement with us;
• Interfere with or disrupt the Services, servers, or networks, or attempt unauthorized access to systems or data;
• Use automated means (including bots or scrapers) to access the Services in a manner that burdens our infrastructure or circumvents access controls, except public search engines indexing materials we do not prohibit;
• Misrepresent your identity, affiliation, or authority, or submit false or misleading information;
• Harass, threaten, or harm our personnel, members, partners, or other users; or
• Reverse engineer, decompile, or attempt to extract source code from our software except to the extent expressly permitted by applicable law.

We may suspend or terminate access if we reasonably believe you have violated these rules or pose a risk to the Services or others. If you are a member, suspension or termination may also follow the Member conduct; code of conduct; suspension and termination section above.

Intellectual property

The Services, including all software, text, graphics, logos, layouts, photographs, videos, and other content provided by Lazuli Club ("Lazuli Club Content"), are owned by Lazuli Club or our licensors and are protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose.

You may not copy, modify, distribute, sell, lease, or create derivative works from Lazuli Club Content without our prior written consent, except for temporary copies in your browser cache or as otherwise permitted by law. All trademarks and trade dress are the property of their respective owners.

If you provide suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without obligation to you.

Third-party services

The Services may integrate with or facilitate access to restaurants, transportation providers, payment processors, venues, and other third parties. Those third parties are independent of Lazuli Club; their services are governed by their own terms and privacy policies. We do not control and are not responsible for third-party acts or omissions.

Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL RELATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Hospitality, dining, transportation, and related experiences may involve inherent risks and reliance on third parties outside our control. You assume responsibility for your own decisions and conduct in connection with services arranged through or in relation to Lazuli Club.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LAZULI CLUB, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO US IN THAT PERIOD.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS; IN THOSE JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Indemnification

You will defend, indemnify, and hold harmless Lazuli Club and its affiliates and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms or applicable law; (c) your violation of third-party rights; or (d) disputes between you and any third party in connection with services you request or receive. We may assume exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense.

Dispute resolution; binding arbitration; class action waiver

Informal resolution: before filing a claim, you agree to contact us at apply@lazuliclub.com and attempt to resolve the dispute informally for at least thirty (30) days.

Binding arbitration:except for disputes that qualify for small claims court (as described below) or for claims seeking solely injunctive relief for alleged unlawful use of intellectual property, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") will be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, if applicable, its Commercial Arbitration Rules), as modified by this section. The Federal Arbitration Act governs the interpretation and enforcement of this section.

The arbitration will be conducted by a single arbitrator. The seat of arbitration will be New York, New York, unless the AAA rules or applicable law require otherwise. The arbitrator may award relief only on an individual basis. You and Lazuli Club agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. Unless both you and Lazuli Club agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If a court determines that the class action waiver is unenforceable, then the arbitration agreement will not apply to the extent inconsistent with that determination; the remainder of these Terms will remain in effect.

Small claims court: notwithstanding the above, either party may bring an individual action in small claims court in New York, New York (or another location with jurisdiction) if the dispute qualifies.

30-day opt-out: you may opt out of this arbitration agreement by sending a written notice to Lazuli Club, LLC at 99 Wall Street, #2712, New York, NY 10005within thirty (30) days of first accepting these Terms (or of any material change to this arbitration section). Your notice must include your name, contact information, and a clear statement that you opt out of arbitration, with the subject line "Arbitration Opt-Out." If you opt out, this arbitration section will not apply to you, but the remainder of these Terms will still apply.

If you are a consumer, the AAA Consumer Arbitration Rules will apply where applicable. Fees and rules are available from the AAA. If the AAA is unavailable, the parties will select an alternative arbitration provider mutually agreeable under principles similar to the AAA rules.

Governing law; venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles that would require application of another jurisdiction's laws. Except where arbitration applies, the state and federal courts located in New York County, New York will have exclusive jurisdiction over any Disputes, and you consent to personal jurisdiction there.

Modifications

We may update these Terms from time to time. We will post the updated Terms on this page and revise the effective date shown with the Terms. If changes are material, we may provide additional notice (such as a website banner or email) where required by law. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms, except where your separate consent is required.

Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services, or close your account, if we reasonably believe you have violated these Terms, the Code of Conduct (if applicable to you), pose a security risk, or must do so to comply with law. Membership-specific suspension and termination (including for code-of-conduct violations) are described in the Member conduct; code of conduct; suspension and termination section. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law) will survive.

Miscellaneous

Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

No waiver: our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment: you may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Entire agreement: these Terms, together with the Privacy Policy and any other written agreement you enter into with us regarding the Services, constitute the entire agreement between you and Lazuli Club regarding the subject matter hereof and supersede prior understandings on the same subject.

Contact

Questions about these Terms may be directed to Lazuli Club, LLC at:

99 Wall Street, #2712, New York, NY 10005
Email: apply@lazuliclub.com