Member Code of Conduct

Why this exists

Access to hard-to-book rooms and tables depends on goodwill. Small lapses add up across a network. We publish these guidelines so everyone understands the same floor: show up prepared, be kind to people working the floor, and treat confirmations as commitments unless something genuinely prevents you from following through.

How we expect you to work with Lazuli

Give your concierge accurate party size, timing, dietary needs, and any constraints up front. If plans shift, message us as early as you can so we can try to adjust without burning a partner. Do not use Lazuli to probe multiple venues for the same slot when you only intend to keep one, and do not broker or resell access arranged in your name.

If a host imposes a deposit, minimum, or payment rule, follow it. If you are unsure how to settle a bill or fee, ask before the visit—not after the check arrives.

On site with hosts and staff

Arrive close to your reservation time and be ready to be seated. Many of our partners remember names and patterns over months and years; that memory works in your favor when visits go smoothly and works against repeated friction.

Lazuli extends invitations and holds on your behalf; the house still runs service its way. Respect house policies, dress codes, and staff direction. If something goes wrong during a visit, tell us afterward with specifics so we can address it through the right channels rather than escalating at the table in a way that embarrasses the room.

Cancellations, changes, and absences

Some bookings become final once a partner confirms them; when that applies, we will say so clearly. Outside those cases, we still need reasonable notice—late drops and serial reshuffles damage the same relationships we rely on for everyone else.

If we see a concentrated run of no-shows, very late cancels, or hostile interactions, we may narrow what the concierge can book for you for a period, limit specific venues, or pause dining support until we have walked through what happened. We will explain the concern in writing before or when that happens, except where safety or legal obligations require immediate action.

What you can expect from us

Lazuli Club, LLC will route requests honestly, push back when a partner cannot accommodate something, and protect partner confidentiality. We will not promise tables we cannot stand behind. When capacity is tight, we allocate fairly inside the rules of your membership rather than auctioning access.

For questions about this page, email apply@lazuliclub.com.